Our goal at Perfect Cigs Store is to guarantee your happiness with each sale. Kindly take into account the following conditions regarding returns:
Qualification for Refunds
Items must be in their original packaging, unused, and unopened.
Requests for returns must be made within a 14-day period starting from when the order was received.
Tobacco products that have been opened or used cannot be refunded because of health and safety rules.
Costs for shipping items back to the seller.
Customers bear the responsibility of covering return shipping expenses, unless we are at fault (e.g., sending the wrong item or if it arrives damaged).
Reimbursements
After we receive and check the returned item, your refund will be issued within 5-7 business days. Kindly be aware that the shipping costs cannot be refunded.
Products that are damaged or incorrect.
In case of receiving a faulty or wrong item, reach out to us at [email protected] within 48 hours. We will provide a replacement or refund depending on the problem.
If you have any inquiries about returns, feel free to get in touch with us at [email protected].